FAQ

The new Fit-X app is now available with updated features and an improved experience. Please click here to learn more.

What settings should I have to ensure Fit-X works smoothly on my device?

On the iPhone:

Go to Settings > Apps > Select Fit-X app.

On the Samsung / Google / Android Phone:

Go to Settings > Apps > Scroll down to Fit-X app.

Ensure the following are enabled:

  • Bluetooth

  • Camera (Note: Fit-X does not store any photos. It is only used for AI processing.)

  • Microphone (Note: Fit-X does not store any conversations.)

  • Cellular Data and / or Wi-Fi

  • Background App Refresh

Screenshot of a smartphone settings menu focused on the 'Connections' section, showing options for Wi-Fi, Bluetooth, NFC, airplane mode, data usage, SIM card manager, and more connection settings.
Screenshot of iPhone settings showing the Fit-X app permissions and options, including Photos, Bluetooth, Camera, Siri & Search, Notifications, Background App Refresh, and Cellular Data.

My mobile app says "Connection Timeout" when press “Connect”. How can I fix this?

Make sure you’re on the right machine and you are within 5 feet from the machine.

Only one person can be connected to the machine at a single time.

Ensure that Bluetooth is enabled on the user's mobile device. Click here for further instructions.

If the issue persists, please check with your gym administrator to ensure the exercise equipment is properly connected.

My cardio console scanning box is grey and I cannot see the cardio console. How can I fix this?

Make sure the Fit-X app has permission to use your camera.

Go to device Settings > Select Privacy & Security > Select Camera

Click here to enable camera access.

My top and bottom ROM feels incorrect. How can I fix this?

Make sure you are working on the correct exercise and machine as shown on the app. If you are already on the correct exercise, please reset your ROM by pressing the edit button from the workout screen and selecting Set up ROM.

I’m not receiving any notifications from the app. What should I check?

Check if notifications for the app are enabled on your device.

Go to your phone's notification settings, find the Fit-X app, and make sure notifications are turned on. See screenshots for reference.

I forgot my username or password. What should I do?

Please try resetting your password. A reset password link will be sent to the email address you provided. If you have issues accessing this email, please contact our support team at support@fit-x.tech.

Do I need to Allow access to Camera, Microphone, Notifications and Bluetooth during installation?

Yes, you need to say yes to all of the above to ensure that the Fit-X app is functioning properly. Click here to check and make sure they are enabled.

None of the solutions are working. What should I do next?

Please contact our support team at support@fit-x.tech or ask for help in the chat window from your Fit-X app.

More than one mobile device has issues connecting to the machines. How can I fix this?

Make sure the power cable of the external white Bluetooth box is securely connected. Unplug USB charger from power outlet and plug it back in after 10 seconds.

Multiple users are complaining that their top and bottom ROM feels incorrect or the ROM reading is jittery. How can I fix this?

It is likely that you have a sensor issue. Please contact our support team at support@fit-x.tech for help.

None of the solutions are working. What should I do next?

Please contact our support team at support@fit-x.tech for help or contact your sales rep.

Key New Features (February 25, 2026)

  • 5-digit PIN Login: All users will receive an email containing their personal 5-digit PIN for login.

    • To identify your Gym Code, go to Settings -> Update Profile.

    • To find your PIN, go to Settings -> Express Login PIN

    • For PIN questions or reset requests, please contact support@fit-x.tech.

  • AI-based Cardio Calorie Counter: Users can now estimate calories burned based on the selected cardio activity, workout duration, and intensity level. Distance field is required for logging data but enter “0” if not relevant.

    • Example: For a yoga class, the user selects Yoga, enters the duration (e.g., 30 minutes), enter “0” for distance and adjusts the intensity slider. Calories must be calculated before the workout can be logged.

  • Sensor and Manual Login Switch: When selecting a selectorized strength exercise, users can choose to perform a sensor-tracked workout (when sensors are available), or log the exercise manually. This allows flexibility based on equipment availability or user preference.

  • Points and badge system: The Fit-X points system is designed to reward consistency, not intensity. Members earn points for showing up and completing balanced workouts, not for lifting heavier weights or training longer than others.

    • For example, members are rewarded for using 5 or more strength machines in a single session, but they do not earn additional points for increasing weight or workout intensity. This encourages safe, sustainable progress and promotes long-term exercise habits.

    • Badge Levels:

      • Challenger – Entry level

      • Warrior (50 points/month)

      • Champion (120 points/month)

      • Legend (200 points/month)